Shipping Policy
At Joe Carts, we are committed to providing a smooth, reliable, and transparent delivery experience. Please review the information below to understand our shipping process, delivery options, pickup details, tracking, and what to do if there is any shipping-related issue.
Shipping Coverage
Door-to-door shipping across the USA.
Handling Time
Orders are processed within 1 to 2 business days.
Standard Shipping
Free delivery in 10 to 15 days.
Express Delivery
$499 delivery in 5 to 7 days.
Shipping Origin
All orders are shipped from our facility located at Goose Creek, SC.
Where We Ship
We offer nationwide shipping across the United States.
We ship to both residential addresses and business addresses, with convenient door-to-door delivery service.
Handling & Order Processing
Orders are typically processed and prepared for shipment within 1 to 2 business days.
Once your order is ready, it will be dispatched according to the shipping method selected at checkout.
Shipping Options
Tracking Information
Tracking information is provided after your order is processed so you can easily follow your shipment and view delivery status updates.
Please allow a short time for the carrier system to update after the tracking number is issued.
Pickup Option
We also offer pickup by appointment for customers who prefer to collect their order directly.
To arrange a pickup, please contact us through our live chat session. One of our representatives will guide you through the process and help schedule your appointment.
Shipping Damage & Delivery Issues
We strongly recommend that all customers inspect their order at the time of delivery.
If your shipment arrives with any visible damage or any delivery-related issue, you must contact us within 24 hours after delivery.
Prompt reporting helps us review the situation quickly and assist with the best possible resolution.
Contact Us
For the fastest assistance regarding shipping, delivery, pickup, tracking, or damage claims, please contact us through our live chat session.
You may also submit your request by email at contact@joecartes.com.
Important Note
Delivery times are estimated and may vary depending on destination, carrier scheduling, weather conditions, holidays, or other factors beyond our control. We always do our best to ensure your order moves as quickly and smoothly as possible.